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Owned and operated by Steppr, LLC, we are happy to answer questions about pergolas, fire pits, patio furniture, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive within 5 to 8 business days after that. Larger items like pergolas or patio furniture sets may require additional handling time, so keep an eye on your order confirmation for specific details.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse straight to your door. If you have any trouble locating the email, send us a message and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please refer to our Return Policy page for full details on how to start the process and any conditions that may apply.
Can I exchange an item for a different style or color?
Simply reach out to us with your order number and the item you would like instead, and we will walk you through the next steps.
What materials are your patio furniture sets made from?
Our patio furniture sets feature a range of durable, weather-resistant materials including powder-coated aluminum, all-weather wicker, and UV-resistant cushion fabrics. Each product page lists the specific materials used so you can find the right fit for your climate and style.
How do I choose the right size pergola or gazebo for my space?
We recommend measuring the area where you plan to place your pergola or gazebo and leaving at least 12 to 18 inches of clearance on each side. Product dimensions are listed on every detail page, and you are always welcome to contact us if you need help deciding between sizes.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase is not the right fit for your outdoor space, our return policy has you covered.
